Michael
about 1 year ago
We booked this property as an escape from LA fires. Initial appeal included pool, hot tub, and pet-friendly policy, but our experience was disappointing.
We were promised a concierge-led tour of the house, no one met us when we arrived. Upon entry, we discovered a doortag hanging inside the front door notifying of construction planned for the next day, with street closures and parking restrictions. ACME denied knowledge but that doesn’t explain why the doortag was inside the house. This tells us someone failed to do their job properly and important information was missed. They cited their no-refund disclaimer policy when we brought this up.
The house had maintenance issues: noisy fridge, insect problems, insulation hanging out of an AC vent, uncleaned areas, and unstable furniture. Some positives included a well-equipped kitchen, king beds, and functioning pool/hot tub. Living room furniture differed from listing photos.
We shortened our stay and filed a complaint with Airbnb.
We were promised a concierge-led tour of the house, no one met us when we arrived. Upon entry, we discovered a doortag hanging inside the front door notifying of construction planned for the next day, with street closures and parking restrictions. ACME denied knowledge but that doesn’t explain why the doortag was inside the house. This tells us someone failed to do their job properly and important information was missed. They cited their no-refund disclaimer policy when we brought this up.
The house had maintenance issues: noisy fridge, insect problems, insulation hanging out of an AC vent, uncleaned areas, and unstable furniture. Some positives included a well-equipped kitchen, king beds, and functioning pool/hot tub. Living room furniture differed from listing photos.
We shortened our stay and filed a complaint with Airbnb.
Thank you for sharing your feedback. We sincerely apologize for the challenges you encountered during your stay, and we fully understand your disappointment. We always strive to provide a seamless and enjoyable experience, and it’s clear we fell short in several areas.
Regarding the construction notice, we truly were unaware of the roadblocks but agree that this communication lapse was unacceptable, and we will work to ensure that important details like these are shared with our team in the future to avoid similar issues.
We appreciate your positive feedback on the kitchen, beds, and pool/hot tub, and we’re sorry for any inconsistencies in the living room furniture.
Once again, we are sorry for the disruption to your stay, and we understand your decision to shorten your visit. We hope that you will consider giving us another chance to provide you with the kind of experience you expected. Thank you for your feedback, and we wish you the best in your future travels.
Regarding the construction notice, we truly were unaware of the roadblocks but agree that this communication lapse was unacceptable, and we will work to ensure that important details like these are shared with our team in the future to avoid similar issues.
We appreciate your positive feedback on the kitchen, beds, and pool/hot tub, and we’re sorry for any inconsistencies in the living room furniture.
Once again, we are sorry for the disruption to your stay, and we understand your decision to shorten your visit. We hope that you will consider giving us another chance to provide you with the kind of experience you expected. Thank you for your feedback, and we wish you the best in your future travels.
Steve
about 1 year ago
Great stay at house of stardust. ACME house company was great. Fantastic communication.
Thank you, Steve! We're pleased to hear you had a great stay at House of Stardust. We appreciate your kind words about our communication and hope to host you again soon!
Jeanelle
over 1 year ago
Great house! We had 7 of us stay here and there was plenty of space and we enjoyed both the beautiful indoors and outdoor areas!
Thank you, Jeanelle! We're glad to hear that you and your group enjoyed your stay and the spacious layout of the house. We look forward to welcoming you back soon!
Daniel
over 1 year ago
Great experience and a wonderful stay. The home was decorated really nicely and the pool area was beautiful!
Thank you, Daniel! We're thrilled you had a lovely poolside retreat and we hope you'll visit us again!
Brian
over 1 year ago
Great stay!
Thanks, Brian! We're always happy to hear when our guests have a great stay!
Megan
almost 2 years ago
We had a wonderful stay! My family fully enjoyed the pool and outside amenities including bbq. Super cute decor - quintessential Palm Springs! Host was very responsive and accommodating! Would definitely return.
Thank you, Megan! We're so happy you had a wonderful stay with us and we look forward to your return!