Adrian P. review picture
Adrian

4 months ago

despite the fact that I spoke to the service team daily, beginning at 1 hr. after my arrival. all i received were broken promises and poor communication and service from the Acme team. I was promised immediate service and support the day of arrival. of course the maintenance team were a no show so i was told that a pool company would show the next day. and of course again the pool company was a no show. i call again, and a service rep comes that evening...and after 3 hours of working on the system, the technician says that there going to need to call a pool company, because it was beyond his ability to repair. so now the 3rd day arrives and of course, there is no service team. There is no pool company, and obviously there's no repair. and all this is not taking place while I am speaking to their customer service team via phone daily. you would think that it would reach out to me to let me know what's not being repaired, but no, it necessitates a phone call on my part every day for info
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you faced during your stay. It is truly disappointing to hear that our service did not meet your expectations, and we take your feedback very seriously.
Providing prompt and reliable service is a top priority for us, and it is clear that we fell short in this instance. We regret the delays and miscommunications regarding the pool repairs and understand how frustrating it must have been to repeatedly follow up for updates. This is certainly not the level of service we strive to deliver.
Please know that we are reviewing this situation internally to ensure better coordination between our teams. Your feedback is invaluable in helping us improve, and we truly appreciate your patience.
We would love the opportunity to make things right. If you’re open to it, please reach out to us at 760-537-6722 so we can discuss this further.
Shannon review picture
Shannon

4 months ago

We had a fantastic stay and thoroughly enjoyed the property. It was just as described and was the perfect way to relax. It was conveniently located and well appointed!
Hi Shannon, Thank you for your fantastic review! We're pleased to hear that the property matched your expectations and provided a great way to relax. It's great to know you appreciated the location and amenities. We hope to welcome you back for another enjoyable stay!
Calvin review picture
Calvin

4 months ago

The property was better than expected. We've stayed at many Airbnbs and this one ranks up with the best of them. The house was very well equipped, well organized and clean. The only problem with the property is that once word gets out, it may be difficult to find a time it's not in use! Very impressive.
Hi Calvin, Thank you for your impressive review! We're pleased to hear that our property exceeded your expectations and that you found it well-equipped and clean. We appreciate your kind words and hope to have the opportunity to welcome you back soon!
Prakash review picture
Prakash

4 months ago

This was a wonderful stay. The hosts were so responsive, and very kind and answering all of our questions. Highly recommend this place. Beautiful neighborhood to walk around right next to the mountains. So easy to get to downtown as well.
Hi Prakash, Thank you for your wonderful review! We're pleased to hear that our responsiveness and kindness made your stay enjoyable. It's great that you enjoyed the beautiful neighborhood and convenient access to downtown. We hope to welcome you back soon!
Lisa review picture
Lisa

4 months ago

Lovely house, really convenient location and great service.
Hi Lisa, Thank you for your lovely review! We're happy to hear you enjoyed the convenient location and great service. We look forward to hosting you again!
Celine review picture
Celine

4 months ago

2 weeks stay at Modern Luxe in Palm Springs. - the location was great -Good quality grocer and many other services within a very short walk. - Thought the home layout was great and it looks great. - Furnishings + equipment were quite good and operational.