We’re frequent Palm Springs visitors and booked this home last-minute for the Indian Wells tournament. The layout is great—big house, bedrooms in separate corners, and a private backyard. If you’re into vintage charm, this place is straight out of the 1950s (literally—it hasn’t been updated since). The shared spaces were lovely in theory, but living in them was a different story. The pool we paid to heat had just been turned on when we arrived and wasn’t usable for two days—not that it mattered since it hadn’t been cleaned in some time. Friday morning brought unexpected guests: lawn guys at 9 a.m. and then the pool guy until 11:30 (while we were still trying to rally from the night before). The biggest surprise though? A razor blade with white powder residue on it in the utensil drawer. ACME was responsive, which we appreciated, but overall the experience fell flat. If you’re cool with dated interiors, noisy mornings, and a murky pool, it might work for you—but this one wasn’t for us.
Thank you for taking the time to share your feedback. We’re glad you appreciated the home’s layout and private backyard, but we regret that other aspects of your stay did not meet your expectations.
The Chi Chi House is a unique property with a distinct vintage charm that appeals to a specific aesthetic preference. We understand that it may not be for everyone, and we have a variety of other homes in our portfolio that might better suit different tastes.
Regarding the pool, we regret any inconvenience caused. Unfortunately, some turbulent weather had an impact, but our team worked to address the issue as quickly as possible. We appreciate your patience and understanding.
Most importantly, we take the cleanliness and safety of our homes very seriously. The discovery in the utensil drawer is completely unacceptable, and we have addressed this with our housekeeping and inspection teams to ensure such oversights do not happen again.
We truly appreciate your feedback, as it helps us improve. If you’d like to discuss your experience further, please feel free to reach out to us at 760-537-6722. We’d love the opportunity to welcome you back to a home that better fits your style and expectations.