Reva

D

4 months ago

We had a wonderful family vacation here. Everything was just perfect. The ACME company was prompt with any communication! The beds were comfortable and the pool and jacuzzi were so fun for the kids!! The kitchen was well stocked for cooking and the casita offered privacy for our single daughter away from the kids!!

Chris

4 months ago

We've been visiting Palm Springs for 12 years, and we have stayed in some beautiful properties. The Butterfly Alexander was not one of them. As many people do, we reviewed the list and booked based on the appearance of the photos. What we got was a huge disappointment - the property is not in the nicest of neigborhood section, the property is generally run down from the outside maintenance to the inside appearance. It's basic; furnishings are more of an afterthought; pool towels were old and dirty; the primary suite mattress was absolutely terrible (our friends who we gave the primary suite said they woke up folded up like a sandwich and was terribly uncomfortable.) They ended up in the extra guest room. The pool heating we paid for wasn't turned on until the day after arrival when we called management. I would absolutely not stay here again, and if you're looking for your first house rental experience, I would encourage you to not book this property either. Total ripoff.

Thank you for taking the time to share your experience. We're truly sorry to hear that your stay at The Butterfly Alexander did not meet your expectations, especially after so many years of enjoying Palm Springs. We understand how important it is for everything—from the neighborhood feel to the furnishings and comfort—to come together for a great vacation, and it’s clear we missed the mark during your visit. We take your feedback seriously and are actively reviewing the property based on your comments. We've already begun addressing concerns related to the pool towels, mattress comfort in the primary suite, and the overall condition of both indoor and outdoor areas. Additionally, we apologize for the delay in activating the pool heat—it should have been ready for your arrival, and we're following up internally to ensure this doesn’t happen again. Our goal is always to provide a five-star experience, and I’m truly sorry that we fell short. We’d really appreciate the opportunity to speak with you directly and find a way to make this right. Your feedback is helping us improve, and we hope you’ll consider giving us another chance in the future.

Stacy

4 months ago

House was as advertised, and the host was responsive. We would stay here again.

Hi Stacy, Thank you for your concise review! We're glad to hear that the house met your expectations and that you found our team responsive. We look forward to welcoming you back in the future!

Michael

4 months ago

Interior was old and run down, lots of low effort repairs, needs attention and upgrading. Modestly equipped kitchen, average bedding and sheets. Pool was nice once it got cleaned properly. Pool area and backyard were pleasant and comfortable. Nice neighborhood and easy walk to downtown Palm Springs.

John

4 months ago

Melody

4 months ago

Veranda Aqua was perfect. Loved the mid century modern decor and the floor plan was really nice with en-suite bathrooms for each bedroom. The patio/pool/hot tub was very nice. The location was great! Very close to a nice park with walking path, minutes from the airport ( but were never bothered by airport noise) and only a couple minutes drive to the downtown area. Veranda Aqua… We will be back!