Nice house in a convenient location, but thermostat was locked to prevent setting the AC below 74 degrees. I had to negotiate to get the limit lowered to 72, and they ignored my subsequent request to lower it to 70. Especially annoying because this restriction wasn’t noted in the listing. I understand the Palm Springs best can be hard on AC units, but I’ve stayed at numerous other Airbnbs in the area without this restriction.
Thank you for your feedback. We're glad you enjoyed the home and its convenient location. Regarding the thermostat, we want to clarify that the temperature settings and instructions for requesting changes are clearly outlined in the House Manual provided to all guests. A quick call or message to our team is all that's needed to make adjustments—we're always happy to help. We appreciate your understanding as we balance guest comfort with the need to protect the home’s systems during extreme desert temperatures.