It was a great place to rent for a large family. There were 6 adults. The pool is amazing and the palm trees in the garden are majestic. I would stay here again although I would make sure the AC can be turned lower than the lowest allowable temperature since it felt a bit warm some nights.
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Anonymous
about 3 years ago
Firstly, this is a really spectacular house, there were several problems however.
One, couldn’t get into the house upon arrival (made no mention that you had to go through the garage to get inside). Had to call the property manager to get in (it’s outsourced to a call center after hours).
Next, took a look at the house, it’s super nice and has all the amenities promised. Negatives were the walls are pretty banged up, one of the toilets would come on and off all night, and one of the guest beds had a “slant” to it so you had to sleep on one side. None of these issues were that big of a deal.
The much larger issues were the fact that upon our arrival there was an IPAD that had a password to control the pool, spa and pretty much all the backyard features. There was NO password for said Ipad. Once again, had to call the call center whereby they couldn’t figure it out either and after entering the wrong password 10 times the Ipad locked permanently! Couldn’t use the pool or spa the whole first day/night.
Day 2 they sent someone out to figure things out, they couldn’t so they showed me how to manually turn things on from the “pump room” area, it was a bit of a pain but whatever. Then the gardeners showed up! After some back and fourth they decided to not do the landscape because they said it would wreck the pool?! Okay, makes sense I guess, then I get a call for MGMT that suitcases are getting delivered and asked if I would put in one of the guest rooms?! ..I thought I was on vacation, why am I having so much “interaction” with all these people?
Day 3, angry pool cleaner shows-up (high no less). Asks for the Ipad and starts swearing up a storm in front of our teenager, makes me walk him through everything, he then calls the owner on speaker phone to yell at him in front of me. I literally have to calm him down (so much for my vacation). He finally leaves.
Day 4 was less eventful, but for the price to be constantly interrupted on my vacation, this was quite the disappointment.
Matthew
about 3 years ago
Location was great. Pool was awesome. Short uber ride to restaurants. Well done!
We love to hear this! We hope to welcome you back to Palm Springs soon.
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Anonymous
about 3 years ago
Property looked just as listed. Neighborhood was nice and quiet. We had a great time lounging by the pool all day.
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Anonymous
about 3 years ago
Beautiful secluded property, we enjoyed every moment. The accommodations were wonderful, especially for our pup!