Erika
3 months ago
Great location, spotless from top to bottom, and hosts were super helpful and responsive. Looking forward to staying here again!
Hi Erika, Thank you for your review! We're pleased to hear that you enjoyed the location and found the property spotless. It’s great to know our team was helpful and responsive. We look forward to welcoming you back for your next stay!
Phuong
3 months ago
Spacious home. Instructions didn’t come with gate code, was locked outside and hosts didn’t respond. Hot water doesn’t work and freezer was broken.
Thank you for your review, Phuong. We’re glad you found the home spacious, but we regret the issues you faced during your stay. We apologize for the lack of communication regarding the gate code and any delays in response. Additionally, we take maintenance concerns seriously and will address the hot water and freezer issues with our team. Your feedback helps us improve, and we appreciate you bringing these matters to our attention. We hope to have the chance to serve you better in the future.
Jamie
3 months ago
The place was as advertised, comfortable, clean, and well equipped. We had a relaxing stay!
Hi Jamie, Thank you for your review! We're pleased to hear that you found the place comfortable, clean, and well-equipped. It's great to know you had a relaxing stay. We hope to see you again soon!
Veronica
3 months ago
My friends and I enjoyed our stay, the house was beautiful, had everything we could have needed and more. The pool was so refreshing and clean, when the pool light wasn’t working they had someone come by to fix it almost immediately. We did a lot of our own cooking so the fully equipped kitchen was perfect. ACME was responsive and very helpful. We would absolutely come back!
Hi Veronica, Thank you for your review! We're glad to hear that you and your friends enjoyed your stay and found the house beautiful and well-equipped. It's great to know that you appreciated the refreshing pool and our prompt response to the pool light issue. We would love to welcome you back for another visit!
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Michael
3 months ago
Have rented with this company, three separate occasions and generally satisfied with the properties and responsiveness of the staff, however one of these rentals the pool heat did not work for three of the four days and we were given confirmation at least twice that the additional fee would be refunded for the days it did not work. Seems obvious. It is now over a month later and they have not returned any of our emails and every time we speak on the phone they say they will call us right back. This is unprofessional, dishonest and clearly intentional. so petty! Do the right thing!
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Brian
3 months ago
Just had a great stay at Far Far Away Las Palmas. ACME was great at answering questions and responding quickly, the house was great and the furniture and bedding was very comfortable. I look forward to returning to this property!