Novee review picture
Novee

about 2 months ago

Reviews/photos looked great so we booked in for a week.. but unfortunately the home smelled stale upon entry, yard was unusably messy (dog feces, torn cushions, bird droppings, and debris in pool/all over).. as if nobody has been there for a long time.
We gave them a chance to amend it (left property for 8 hours so they could clean it) but we came back to nearly the same mess (minus the pool service).. when we asked for a refund, the manager tried to brush us off with a small refund and a meal.. not good enough!
Acme needs to get this home ready to rent, because the neighborhood (The Mesa) is so beautiful but this home doesn't fit in.. due to the condition.
Thankfully, Airbnb stepped in and helped make it right with a reasonable refund. We ended up booking a house around the corner for the rest of our week, which was immaculate and full of life! Thanks Airbnb!!
Thank you for taking the time to share your experience. We’re very sorry to hear that the home wasn’t in the condition you expected upon arrival. We understand how disappointing that must have been, especially at the start of a long-awaited trip.
While we did our best to respond and address your concerns quickly, we regret that the resolution didn’t meet your expectations. Although we weren’t able to make things right during your stay, we’re truly glad you were still able to enjoy the rest of your time in Palm Springs. Guest experience is our top priority, and your feedback helps us improve.
With your feedback, we’ve completed a full quality inspection of the property and have already addressed several of the issues you reported. We’re also working closely with the homeowner on a longer-term improvement plan to ensure the property consistently meets the standards we expect for all guests. Your input has been incredibly helpful in that process, and we’re committed to delivering a better experience moving forward.
Timothy review picture
Timothy

about 2 months ago

As advertised. The outdoor space shines, and is one of the main reasons we booked this property.
The house was clean, well stocked and refreshingly did not have a long checkout chore list.
Only minor problem was communication when the lock box code stopped working and the automated message bot reported the wrong number (off my one digit) to call after hours. We eventually found the right number and reported the wrong number, so this shouldn't be a problem for anyone else renting through one of the mgmt company properties.
We would stay here again during our next trip to Palm Springs.
Hi Timothy, Thank you for your detailed review! We're glad the outdoor space met your expectations and that you found the house clean and well-stocked. We appreciate your feedback regarding the lock box code issue and will ensure it’s addressed for future guests. We look forward to welcoming you back on your next trip to Palm Springs!
Jolene review picture
Jolene

about 2 months ago

Another wonderful stay!! Will be back again.
Hi Jolene, Thank you for your kind review! We're pleased to hear that you had another wonderful stay with us. We look forward to welcoming you back again soon!
Shelley review picture
Shelley

about 2 months ago

This was our second stay at this home in less than six months. We now have family in the area and will always book this home. It is well provisioned, great cookware (more kitchen gadgets than I can count) and updated and clean. Easy peasy check in and QR codes to get you on the WiFi immediately (and your guests). Acme is amazing, anything that we needed, they took care of immediately. We arrived in a serious heat wave and they lowered the thermostat right away upon my request. I can't wait to come back.
Hi Shelley, Thank you for your fantastic review! We're so pleased to hear that you chose to stay with us again and that you appreciate the well-equipped kitchen and easy check-in process. It's great to know that we could assist you promptly during your stay. We look forward to welcoming you back for your next visit!
Lauren review picture
Lauren

about 2 months ago

Great location and nicely done house. Would definitely stay again!
Hi Lauren, Thank you for your positive review! We're glad you enjoyed the great location and the house. We look forward to welcoming you back on your next stay!
Cynthia Fuhrman review picture
Cynthia

about 2 months ago

Mon Cheri Estate was a wonderful experience! Spacious home, great kitchen, amazing gardens and pool area, beautiful setting. Handy to downtown when wanted, felt like a private quiet estate when we stayed home. Clean, well-equipped, just a delight. And Acme Rentals was, as always, easy and great to work with.