Charles review picture
Charles

about 1 year ago

our hosts called us 5 times to tell us of the neighborhood noise policy as we settled in the house. unfortuneatly the same attention was not paid to the cleaning of the house. we had rodent droppings in the silverware and dishes. we washed all the dishes and silverware before we used them. we paid extra for the heating of the pool. we had 3 separate service calls to get it working over a day and a half. finally the pool contractor came to fix the problem. it was a slow response to resolve. we also had a firepit that did not work since the handle was broken off. The handle was fixed a day later. when i called for a credit i was given a 140 dollar offer. when i questioned if that was enough they said they would review and get back. after over a week there is still no offer and when i call they say mgmt is aware. asked when it will be resolved they have no eta. i would be leary of and ACME House company residence in the future
Thank you for your feedback, Charles. We're sorry to hear about the issues you experienced during your stay. Cleanliness is our top priority, and we take reports of rodent droppings very seriously. We're currently reviewing our cleaning protocols to prevent this from happening in the future.We also apologize for the delays in addressing the pool heating issue and the fire pit. Your concerns regarding compensation are being taken seriously, and we will ensure management follows up with you directly as soon as possible. We appreciate your input and hope you might consider giving us another chance to provide you with a better experience in the future.
Robert review picture
Robert

about 1 year ago

ACME were extremely responsive and proactive, advising us about seasonal recommendations for heating the pool, helping us with the pool controls, and scheduling maintenance calls. The house was spectacular and accommodated our group (4 couples) comfortably. We hope to be back someday.
Thank you, Robert! We're so glad you had a spectacular guest experience with us and we can't wait for your future vacation!
Meredith review picture
Meredith

over 1 year ago

The house and location were great. We had an excellent time!
Thank you, Meredith! We're so glad you had an excellent vacation and we hope you'll visit us again soon!
Anthony review picture
Anthony

over 1 year ago

Good stay
Thanks, Anthony! We're so glad you had a great stay with us!
Ryan review picture
Ryan

over 1 year ago

We had a great time and experience! the home was big and beautiful and clean. The pool was fantastic and refreshing. We had some minor issues and Acme was very quick to handle everything. Would 100% recommend staying here.
Thanks, Ryan! We're thrilled you had a fantastic poolside retreat and we hope you'll visit Palm Springs again soon!
Christopher review picture
Christopher

over 1 year ago

What a great place!! From the location to the pool…this place was AMAZING!!! Everyone from Acme was very responsive and answered my questions right away. My family and I loved this house and were super bummed we had to leave. Lastly, thank you so much for the hospitality and we look forward to coming back.
Thanks, Christopher! We're so happy you had an AMAZING family vacation with us and we look forward to your next Palm Springs getaway!