The photos do not match the current condition of the house. There were cockroaches in the kitchen. The pool fountain had sludge in it and the pool maintained guy said that it had not worked in months. The coping along the pool is separating and the pool walls are crumbling debris into the pool. Also, the property is near the airport and when planes take off (every 30 seconds) it literally shakes the entire house. I texted photos of the cockroaches, fountain, and pool conditions to Acme. They wanted to send a crew to fix the fountain and pest control to spray the property while we were there with our child and dog. I’m a Super Host myself and would not recommend this property to anyone.
Thank you for sharing your feedback. We take all concerns seriously and are sorry to hear that your experience did not meet expectations. We strive to provide accurate representations of our property, and we sincerely apologize for any discrepancies between the photos and the actual condition.
Regarding the issues you mentioned, we immediately offered to send a team to address the fountain and pest concerns. We want to emphasize that the pest control spray we proposed was specifically chosen as safe for children and pets, and we communicated this with you prior to offering it as a solution. We understand that it wasn’t ideal to have these services performed during your stay, and we regret that this arrangement didn’t work for you. Our team is committed to addressing any issues as quickly as possible to ensure a pleasant experience. Once again, we’re sorry we were not able to meet your expectations, and we hope you’ll consider giving us another chance in the future.