Geoffrey
27 days ago
Great house and communicative property manager. Would stay here again.
Hi Geoffrey, thank you for your kind review. We're glad you found the house great and appreciated the communication. We'd be happy to welcome you back anytime!
Yun
27 days ago
我们一家在这里度过了愉快的4晚，房子非常漂亮和干净。厨房电器，调味品等很齐全。房东准备了非常多的毛巾，这个非常方便。去周围景点，超市都挺方便，非常推荐大家来居住。
Hi Yun, thank you for your great review. We're glad your family enjoyed the clean and beautiful house, well-equipped kitchen, and the ample towels provided. It's wonderful to hear that the convenient location worked well for your outings and shopping. We appreciate your recommendation and hope to host you again!
Angel
28 days ago
House was nice, cleaned & the pool was amazing.
Hi Angel, thank you for your review. We're glad you found the house clean and enjoyed the pool. We hope to welcome you back for another stay soon!
Mark
28 days ago
Enjoyed my family’s stay. We had some issues with plumbing and some cosmetics but management was responsive and apologetic. The home was beautiful and the pool was amazing!
Hi Mark, thank you for your review. We're glad your family enjoyed the beautiful home and amazing pool. We appreciate your understanding regarding the plumbing and cosmetic issues and are happy our team could respond promptly. We hope to welcome you back for an even better stay!
Cesar
29 days ago
Aside from some issues with the spa (no jets, the controller not responding, and needing to call the office every few hours to adjust the heat) and the pool lights not working, the house was very much as described. The location was excellent, with plenty of space both indoors and outdoors to relax and enjoy.
The property management team was helpful and responsive during office hours. After 6 p.m., it was a bit inconsistent. Normally that wouldn’t have been a concern, but since the spa required their assistance, it was a little challenging. We had been told an evening representative would be available, though unfortunately that wasn’t the case.
The neighborhood itself was quiet and pleasant, with very little street traffic. Overall, while I may not choose this particular home again, it still offered a comfortable stay and wasn’t without its positives.
The property management team was helpful and responsive during office hours. After 6 p.m., it was a bit inconsistent. Normally that wouldn’t have been a concern, but since the spa required their assistance, it was a little challenging. We had been told an evening representative would be available, though unfortunately that wasn’t the case.
The neighborhood itself was quiet and pleasant, with very little street traffic. Overall, while I may not choose this particular home again, it still offered a comfortable stay and wasn’t without its positives.
Thank you for taking the time to share your detailed feedback. We’re so glad to hear you enjoyed the home’s location, space, and peaceful surroundings, and that our team was able to assist you during the day. At the same time, we sincerely apologize for the spa and pool lighting issues you encountered, and for the challenges with evening support. We understand how these interruptions impacted your ability to fully relax, and this is not the seamless experience we strive to deliver.
We’ve already addressed the spa functionality and lighting so future guests can enjoy them without inconvenience, and we’re reviewing our after-hours support process to ensure we’re always available when needed. We would truly value the opportunity to welcome you back to show you the level of excellence we’re known for. Should your travels bring you our way again, please reach out directly—we’ll make sure your next stay is nothing short of exceptional.
We’ve already addressed the spa functionality and lighting so future guests can enjoy them without inconvenience, and we’re reviewing our after-hours support process to ensure we’re always available when needed. We would truly value the opportunity to welcome you back to show you the level of excellence we’re known for. Should your travels bring you our way again, please reach out directly—we’ll make sure your next stay is nothing short of exceptional.
Lynet
29 days ago
The home easily accommodated my group of 6. We especially loved the pool and hot tub. Would stay here again.
Hi Lynet, thank you for your great review. We're happy the home comfortably accommodated your group and that you enjoyed the pool and hot tub. We'd be pleased to host you again anytime!