our hosts called us 5 times to tell us of the neighborhood noise policy as we settled in the house. unfortuneatly the same attention was not paid to the cleaning of the house. we had rodent droppings in the silverware and dishes. we washed all the dishes and silverware before we used them. we paid extra for the heating of the pool. we had 3 separate service calls to get it working over a day and a half. finally the pool contractor came to fix the problem. it was a slow response to resolve. we also had a firepit that did not work since the handle was broken off. The handle was fixed a day later. when i called for a credit i was given a 140 dollar offer. when i questioned if that was enough they said they would review and get back. after over a week there is still no offer and when i call they say mgmt is aware. asked when it will be resolved they have no eta. i would be leary of and ACME House company residence in the future
Thank you for your feedback, Charles. We're sorry to hear about the issues you experienced during your stay. Cleanliness is our top priority, and we take reports of rodent droppings very seriously. We're currently reviewing our cleaning protocols to prevent this from happening in the future.We also apologize for the delays in addressing the pool heating issue and the fire pit. Your concerns regarding compensation are being taken seriously, and we will ensure management follows up with you directly as soon as possible. We appreciate your input and hope you might consider giving us another chance to provide you with a better experience in the future.