Dani review picture
Dani

21 days ago

We had a fantastic time! The pool was awesome and having a full kitchen was very helpful. Loved the decor and AC worked like a charm! Only issue was when we got there, we noticed a layer of what seemed like sand was all over the counter tops and the toilet in the back bedroom. This was only slightly concerning due to wondering how well they cleaned before. But bedrooms and everything were very clean. Over all great stay! We’d stay there again in a heartbeat!
Hi Dani, thank you for your thoughtful review. We're glad you enjoyed the pool, kitchen, and overall comfort of the house. We appreciate your feedback about the countertops and toilet and will address this to improve our cleaning standards. We'd be happy to welcome you back anytime!
Samantha review picture
Samantha

about 1 month ago

We absolutely loved our stay at House of Stardust! The house was so beautiful and styled so cute, with such great attention to detail, the yard is huge and lush, and the pool was perfect. It also had everything we needed stocked in the house. It is a quintessential Palm Springs mid century home! My only downsides would be that it only has two bathrooms- this is tight considering that the house sleeps 8 people. And also just the generally very strict rules with Palm Springs rental properties and noise ordinances, but that is not specific to this house. I just don’t recommend Palm Springs for any big celebrations or large groups for this reason. We got “flagged” by someone, I’m guessing a neighbor, for having an extra car in the driveway (even though we did not!) and they supposedly sent a citation officer (who found nothing of the sort), but it was unpleasant to receive a message like that for no reason.
Hi Samantha, thank you for sharing your experience. We’re glad you enjoyed the style, spacious yard, and pool at House of Stardust, as well as the thoughtful amenities provided. We understand the bathroom situation can be a challenge for larger groups and appreciate your feedback. The noise and rental regulations in Palm Springs are indeed strict, which is why we include them in all pre-arrival communications. We hope this didn’t overshadow your stay and would welcome you back anytime.
David review picture
David

about 2 months ago

Enjoyed a birthday getaway, plenty of space and things to do on the property. Pool was great , hot tub was awesome . Kid and pet friendly. Easy safe location with lots of local shopping and restaurants not far.
Hi David, thank you for your wonderful review! We're glad the space, pool, and hot tub added to your birthday getaway. It's great to know the property was kid and pet friendly, and that the location was convenient for shopping and dining. We’d be happy to welcome you back anytime!
Danika review picture
Danika

3 months ago

Such a beautiful house to stay at! Location was perfect and the hosts were very responsive and helped with any questions we had.
Thank you for your review, Danika. We're happy to hear you found the house beautiful and enjoyed the perfect location. It’s great that our responsiveness made your stay even better. We look forward to welcoming you back!
Michael review picture
Michael

8 months ago

We booked this property as an escape from LA fires. Initial appeal included pool, hot tub, and pet-friendly policy, but our experience was disappointing.
We were promised a concierge-led tour of the house, no one met us when we arrived. Upon entry, we discovered a doortag hanging inside the front door notifying of construction planned for the next day, with street closures and parking restrictions. ACME denied knowledge but that doesn’t explain why the doortag was inside the house. This tells us someone failed to do their job properly and important information was missed. They cited their no-refund disclaimer policy when we brought this up.
The house had maintenance issues: noisy fridge, insect problems, insulation hanging out of an AC vent, uncleaned areas, and unstable furniture. Some positives included a well-equipped kitchen, king beds, and functioning pool/hot tub. Living room furniture differed from listing photos.
We shortened our stay and filed a complaint with Airbnb.
Thank you for sharing your feedback. We sincerely apologize for the challenges you encountered during your stay, and we fully understand your disappointment. We always strive to provide a seamless and enjoyable experience, and it’s clear we fell short in several areas.
Regarding the construction notice, we truly were unaware of the roadblocks but agree that this communication lapse was unacceptable, and we will work to ensure that important details like these are shared with our team in the future to avoid similar issues.
We appreciate your positive feedback on the kitchen, beds, and pool/hot tub, and we’re sorry for any inconsistencies in the living room furniture.
Once again, we are sorry for the disruption to your stay, and we understand your decision to shorten your visit. We hope that you will consider giving us another chance to provide you with the kind of experience you expected. Thank you for your feedback, and we wish you the best in your future travels.
Steve review picture
Steve

8 months ago

Great stay at house of stardust. ACME house company was great. Fantastic communication.
Thank you, Steve! We're pleased to hear you had a great stay at House of Stardust. We appreciate your kind words about our communication and hope to host you again soon!