This was a very nice, large, house in a very great location for us. We would definitely stay again.The reasons for our not quite perfect rating were:Upon arrival we were disappointed to find a drinking glass & spoon in the dish drainer, and a washcloth that it appeared someone had perhaps dried their hands on one of the bathroom counters. There were also a few other areas that were less than completely clean.This property is listed on VRBO but managed by another company - this resulted in extra steps in reserving. I also received multiple emails & texts indicating that I could pay extra for early check-in and/or extend my stay - one such message would have been enough.Finally, although WiFi was seemingly available, using it required providing your first & last name, email address & consenting to marketing emails. Cell service worked for us, although it was slow.
Thank you so much for your thoughtful feedback and for staying with us. We're happy to hear that you enjoyed the home, its size, and the location — and we’d be glad to welcome you back in the future!
We sincerely apologize for the cleaning oversights you encountered upon arrival. That’s not up to our usual standards, and we’ve shared your comments with our housekeeping team to ensure it’s addressed moving forward.
We also appreciate your feedback regarding the booking process and communication. We’ll review our messaging frequency to avoid unnecessary repetition, and we'll work on making the reservation experience more seamless.
Regarding the Wi-Fi, we understand the concern about the login process and marketing permissions — we’ll explore alternatives that offer a more user-friendly and private experience.
Your feedback helps us improve, and we’re grateful for the opportunity to do better. Please don’t hesitate to reach out directly if there’s anything we can assist you with in the future.