This was a gorgeous house perfect for a large group. Host was responsive but had to follow up a lot. Check in was not hard but there was only one key to 15 people in a lock box. Kitchen pots and pans were dirty and need replacing. Very disappointed we couldn’t use the Pool or hot tub because it was filthy our entire stay from previous renters which ruined the trip. The house needs a ton of maintenance. Door falling off and couldn’t close, disgusting carpets like someone threw up in the rooms, light fixtures falling which almost hit someone in the head, dirty showers, dirty patio furniture, light fixtures were out, umbrellas broken and trash left behind. Sadly we will not be staying here again as we requested these things get fixed during our stay but was not. We were provided a price adjustment for this however wish some of the most important items were addressed during our stay so we could move on and enjoy. Not being able to use the pool in the heat was frustrating.
Thank you again for your feedback. We're truly sorry to hear about the issues you experienced during your stay. Although some time has passed since your visit, please know we’ve taken your concerns seriously and have addressed many of the maintenance and cleanliness issues you mentioned.
We appreciate your honesty and regret that we weren’t able to provide the experience you expected. Your input has helped us make necessary improvements moving forward.