This is our second stay at Ketch Courtyard, but our first time in this unit. Everything was clean and welcoming. The shower was hot and roomy. The balcony was well used by us and we appreciated all the seating options. Can't say enough good things about this stay. Our only problem involved the television. After turning it off using a voice command, it came on by itself at 3:25 a.m. and scared us half to death. Perhaps a written/laminated user guide would be useful for those of us over 70 who still struggle with electronics. Thanks for a 5 star stay.