4.4 out of 5
3,195 reviews
5 star
59%
4 star
28%
3 star
8%
2 star
2%
1 star
3%
4.6
(823)
4.3
(2,330)
4.3
(42)
Niels
Excellent service and availability. The first flat we booked experienced boiler problems, but despite it being the weekend, the proprietor was easy to contact and facilitated a new flat at no extra cost. We experienced super and understanding serv...
Thank you so much for your kind review! We strive to ensure our guests are comfortable and that we are providing great customer service. Your satisfaction means a lot to us, and we would be thrilled to welcome you back anytime. Thank you for choos...
about 1 year ago
S
Sloan
Location
The only thing was the room was small
Thank you for your feedback! We're glad you appreciated the location of the hotel. However, we’re sorry to hear that you found the room a bit small. We hope this didn’t detract too much from your overall experience, and we’d love to welcome you ba...
about 1 year ago
E
Emma
There are no comments available for this review
about 1 year ago
G
Gillian
Beautiful room, very comfortable. There were no staff on site, but the communication was excellent. They called to check on us, and the access instructions were very clear. We were really impressed and would definitely stay again.
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the room and found it comfortable. It’s great to know that our communication and access instructions were clear and helpful. We aim to ensure that our guests feel suppo...
about 1 year ago
M
Myra
No tissues in the room. No instructions how to use the shower.
Thank you for your feedback. We're glad to hear you had a pleasant stay with us. As an unmanned hotel, we strive to provide a smooth and autonomous experience for our guests, but we understand how having a reception could add a personal touch. We ...
about 1 year ago
P
Pamela
There are no comments available for this review
about 1 year ago
Nikki
Such a lovely place to stay with family or friends groups in Ayr. Minutes away from the beach but in a quiet street. Property looks exactly like the photos! Communication before and during our stay was great and the app provided was really helpful...
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and found the location so convenient, especially being close to the beach and amenities. It’s great to know that the property lived up to your expectati...
about 1 year ago
J
Jenny
Beautiful hotel, above a lovely restaurant, great style and staff were very nice. Room had everything we needed and it was only a 10 minute walk to the beech and bars.
The bed was great as it was huge, but it’s two pushed together so there’s a gap...
Thank you for your lovely feedback! We're delighted to hear that you enjoyed the hotel's style, location, and found our staff to be welcoming. We appreciate your suggestion regarding the mattress topper and will certainly consider it to improve co...
about 1 year ago
H
Hannah
Very clean, nicely decorated and had just about everything we needed for our weekend. Great location close to the beach and plenty of parking (at least at the weekend, when we stayed). Good communication from the management company from booking ri...
Thank you for your wonderful feedback! We’re thrilled to hear that you found the property clean, nicely decorated, and well-equipped for your weekend stay. It’s great that you enjoyed the location and appreciated the convenient parking. We also ap...
about 1 year ago