A few details should be addressed. Bedroom ceiling light needs to be replaced because it shines like a strobe light. The small bathroom toilet doesn't always flush well, requiring a plunger. The wrist bands are too tight. These are minor things, and overall this is a nice place. My only major complaint is the entrance process, but I don't know how to resolve it. Pushing the luggage cart to the room, and then returning it, and then walking back to the room is a major walk for us elderly. I think the long walkways should have a few benches so we can rest. I counted steps and calculated the walk to be equivalent to walking four football fields. For that reason, I will not be returning.
Thank you for your feedback, David. We appreciate the five stars, and we're sorry for any inconvenience you encountered during your stay. We have shared your comments with our team to ensure your concerns are addressed appropriately. Next time, please don't hesitate to contact us during your trip if there are any issues so we can promptly address them. We're here to help you have the best stay possible. Thank you again for your feedback, and we hope for an opportunity to provide you with a more seamless experience in the future.