Host was horrible and not helpful at all. House next door is 5 feet from you, the Main Street to get to the beach, shops etc… is feet from the back yard and home/ traffic, loud musics, lights were shining through the 2nd floor all night- could see and hear the neighbors from the pool like they were standing next to us. Very loud and their pool you could see and hear even with the over grown mess of the trees. The house is ok but not anywhere near worth the price, the host just made it absolutely not worth the price! I’ve stayed in Destin many times, and have gotten a lot more, a lot cleaner, a lot nicer house and certainly much better host. Trash was left in one of the rooms full of dirty diapers! Mold all over the vents…
Day 1- asked if we could be notified for early check in- quick responds was NO- we have someone checking out that day, but you can check back at 2pm… I checked back at 2 and was told NO… I never heard from anyone again, I pulled up at 4pm messaged just several tim
Thank you for your feedback, Jerry. We're genuinely sorry to hear that aspects of your stay did not meet your expectations. We did locate your reservation and appreciate you bringing these concerns to our attention.
Our guest services team is available 24/7 by phone or text, and we're disappointed to learn that you didn’t feel supported during your stay. While early check-in is never guaranteed—especially when another guest checks out the same day—we always try our best to accommodate when possible. We're also sorry to hear about the issues you described regarding cleanliness and surrounding noise. These are not the standards we strive to uphold, and we’re addressing your comments with the appropriate teams.
We appreciate your candid insights and hope you’ll consider giving us another opportunity in the future to deliver a more seamless and enjoyable experience.