Cathy review picture
Cathy

8 months ago

the location was amazing! the unit was perfect for my large family and there was so much to do at Splash which was amazing.
We did have a few issues that needed to be reported. No checkin information was provided. I needed to contact them since the security code or check in information was never sent. The bunk bed bar was broken, the keurig didn't work, the dishwasher top rack was off center and the refrigerator spilled ice everywhere and was completely off center and tilting when the maintenance number was called we were notified these issues were reported before our stay.
we would stay here again simply because of the location, the size of the unit and entertainment.
Thank you for your feedback, Cathy! We're thrilled to hear that the location and the unit at Splash were a great fit for your family and that you enjoyed the entertainment options. We apologize for the inconvenience regarding the check-in information and the reported maintenance issues. While we strive to address these concerns promptly, we appreciate your understanding and are glad they didn't impact your overall experience. We look forward to welcoming you back for another enjoyable stay!

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Richard

10 months ago

location is great. the beach access is really easy.condo was clean and well kept. the air conditioning could have worked a little better was still comfortable. all together we had a great time. the only complaint that we had would be that the elevators are awful. not ventilated and the wait times are unacceptable. my sister actually stayed an extra day in the condo next to ours and informed us that just after we checked out and got loaded that the elevators actually stopped working for a couple of hours. we were lucky to get off the 20th floor with our stuff
Thank you for your review, Richard. We're glad to hear you enjoyed the location and found the condo comfortable and clean. We understand the frustration with the elevators and appreciate your patience—though we're relieved you were able to avoid the downtime. We hope this didn’t detract too much from your overall experience, and we’d love to welcome you back in the future!

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Stacey

almost 2 years ago

The place was clean, comfortable, and exactly what we needed. Kitchen well stocked with spices and cooking/baking/serving items. The pools were usually active, but not overcrowded. Easy access to the beach. They only thing I could think needs improvement would be explanation on how parking works. I had questions that the property management was unable to answer clearly, and I wasn't able to find a contact to Splash to get answers. I was concerned in the weeks leading up to the trip if we would be able to park our 3 cars, etc, which I think is a reasonable expectation for a room that sleeps up to 11. There were no issues with that at check in and I would confidently book again.
Thank you for your positive feedback, Stacey. We're glad you enjoyed your stay. We apologize for the parking confusion and will ensure better communication in the future. Look forward to your next visit!

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Ronald

about 2 years ago

Beautiful property. Thanks for a great vacation.
Thank you so much for the five stars! Hosting you was a pleasure, and we look forward to seeing you again!

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Emily

about 2 years ago

We stayed over Spring Break with another family. We had 6 kids and 5 adults. The condo was so spacious. We never felt like we were not top of each other. The access to the pool and beach was amazing. The lady checking for wristbands at the pool was very nice. She made sure all adults had bands on and kids had parents at the pools with them. It was nice knowing people from the beach weren’t just coming up and making it crowded. This was a very family friendly place to stay. We will be back.
Thank you for taking the time to share your experience with us, Emily! We're thrilled to hear that you enjoyed your stay and found the condo to be spacious and family-friendly. It's great to know that you appreciated the pool access control measures and the convenient location near the beach. We look forward to welcoming you back in the future!

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Sandra

over 2 years ago

We had so much fun and will be returning
Thank you so much for the five stars! Hosting you was a pleasure, and we look forward to seeing you again!

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Darla

almost 3 years ago

We throughly enjoyed our beach vacation!
Thank you so much for the five stars! Hosting you was a pleasure, and we look forward to seeing you again!

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Wendi

almost 3 years ago

We had the best time at Splash in 2006W! There were 9 of us from ages 9 to 80, and there was something for everyone! The condo was beautiful and very well-stocked. The elevator was definitely a challenge, especially at check-in time (4pm), but it was not too bad otherwise. My only suggestion is to update the listing since the property no longer has the arcade; it has been replaced by the coffee/ice cream shop; it was very good, too! Thanks for a wonderful vacation!
Thank you so much for the five stars! Hosting you was a pleasure, and we look forward to seeing you again!

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Rita

almost 3 years ago

Wonderful condo! Spacious bathrooms. Well stocked kitchen. Great view!
Thank you so much for the five stars! Hosting you was a pleasure, and we look forward to seeing you again!

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Jake

about 3 years ago

We had a great time and enjoyed the resort.
Wow, thanks so much for the 5 star review! We're happy to hear that you had a great time with us. We look forward to hosting you again soon!

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Brittany

about 3 years ago

The condo was very clean and beautifully decorated. Usually the floors are still dirty but not here! My children ran around while we unpacked things and their feet weren't black on the bottoms from a dirty floor. If I could recommend anything it would be to add grill spatulas and tongs. Also a few more dish towels as well as bath towels. A broom would have been handy as well. I would rent this condo again!
Wow! Thank you for the awesome review, Brittany! We appreciate your feedback and we've shared your suggestions with our team :)