Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house is really nice. We were very pleased with the accommodations and all the house had to offer. The great room is very spacious. We were able to spend quality time together without feeling cramped. I was pleasantly surprised to find all the kitchen tools available. The beach set up was fantastic!!! It's so nice to have the chairs and umbrellas set up everyday. Our only issue was with the pool. We were there the second week of May and it had rained a lot. I requested to have the pool heated for an additional fee. When we arrived the pool was filthy!!! I called and messaged Benchmark but wasn't getting a response. We drove down to the local office and were told there was a "known" issue with the pump and they would send someone out. The second day, around 4 pm, we still hadn't seen anyone. We again drove to the local Benchmark office. Everyone there was super nice! They again stated there was a "known" issue with the pump. Luckily the guy we spoke to said he'd be right down. He came within 15 minutes. The pump was not working, so the water wasn't being filtered, plus all the leaves and debris that were in the pool. He did something and was able to get the pump working. Within three hours we were able to see improvement to the color of the pool water. We skimmed the pool and cleaned out the filters to removed all the debris we could. The pool company came the next morning to vacuum and clean the pool. By Tuesday afternoon we were able to use the pool. That's almost 4 whole days of pool time we lost, not to mention we cleaned all the debris out, plus the frustration we'd been through and time dealing with this. I called Benchmark and asked for a partial refund, the pump was a "known" issue and had been having problems for some time. I was told a manager would reach out to me, but no one ever did. Would we stay at this home again, absolutely YES. However, if Benchmark is still managing the property I will look at other locations.