The home was lovely and the view made it outstanding. The whole family had a very nice time and enjoyed the space a lot. 5 stars is for the home, not the management group. As the organizer, however, I found working with your people before we got there (after we got there was fine) very unhelpful. What would have helped me a lot in preparing for the week (as I supplied all the food and planned the meals), would have been to know clearly what was actually provided in the kitchen. I asked the point person at Tahoe Getaways if there would be enough place settings to have guests over for dinner, as we already had 10 people staying at the house. THey couldn't tell me that, nor could they tell me what appliances and kitchen cooking tools, pots, pans, knives, etc would be available, so I brought some of ours from our kitchen. I ended up bringing way more than we needed, and leaving one of my knives accidentally. Is there any way you could actually know the details of the house supplies before we come? I also was put off by the lengthy notes about what you will NOT supply, like no more than one roll of extra toilet paper, and so on. It really gave me a sense of stinginess on your part and lack of generosity and care. We spent a lot of money to have the week there and it seems a bit more generosity of spirit would be welcome. You obviously run an efficient business and make a good profit. I think more emphasis on client relations and support, especially AFTER the sale has been made, is warranted. Business IS relationships with PEOPLE, not with bank accounts. thanks for receiving this feedback, LOren