Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The home was beautiful and clean, great location and the pools were fun. The management company was not helpful. The upstairs remote control didn’t work for main tv. I requested a high chair and never heard back which made things difficult. We also tried to come 2 days before we did and since it was a weekend never heard back from the management company. They should definitely have someone checking their emails over the weekend..!!
We sincerely apologize for the delayed response. With an overwhelming amount of emails and incoming calls, it can be difficult for our staff to respond as promptly as we would usually or like to! We are so sorry for any frustrations. Calling our office directly would help tremendously to get a faster response. Thank you for your genuine feedback. We take it to heart and are always looking for ways to improve our services. We hope you were able to enjoy your stay and would love to work with you in the future! A returning guest discount is applied should you want to try another property when COVID-19 subsides. Take care!