The location was incredible, right on the water. Facilities were clean and convenient. The apartment was well appointed and had everything we needed for a comfortable stay. The private owners did a great job with the interior renovation and we enjoyed a lot of time on the balcony.
The property is managed by Kona Coast Vacations. Expect to receive an overwhelming amount of emails, mostly addressing rules and guidelines for your stay. We also received emails regarding maintenance happening on the property, which included structural inspections of the building, which went on for several days, closure of the salt water pool, for two days, scoping of the sewer lines and repair of the a/c, which was off for a full day. We had requested some small token from Kona Coast Vacations for the inconveniences (credit for future stay, free/reduced tour from their concierge service, access to a local gym, etc) but were instead sent an email quoting the section of their lengthy rental contract that excludes them from responsibility. A missed chance at exceptional customer service, IMHO.
Aloha Kevin,
Thank you for sharing your thoughts on your recent stay at Casa de Emdeko 304. I'm glad you enjoyed the waterfront location, the renovated interior, and time on the balcony, and that the unit was clean and well appointed.
I apologize the building inspections, pool closure, plumbing work and the AC being turned off on your check out day. While safety inspections and necessary repairs are sometimes required, we try our best to communicate this in a way that minimizes impact on our guests which is why we list disclosures in the property description and send out emails.
If you would like to discuss this further I have sent you a direct email.
Mahalo,
-Asi
GS Manager
Kona Coast Vacations