The house is great, rented two years in a row. the reason for the 3 stars are the neighbors. They complained that we were treating it as a party house when my two granddaughters were swimming in the pool. So basically there is a great pool however you can't enjoy it because the neighbors will complain. Happened both years. Will never be back.
Aloha John, Thank you for staying with us again and for your kind comments about the home itself. We’re truly glad you enjoyed the property and chose to return for a second visit. We’re very sorry this concern impacted your experience. This home is located in a quiet residential neighborhood, and we do our best to balance guests enjoying the property with being respectful of the surrounding community. As a licensed vacation rental in Hawaiʻi County, we are required to follow the County’s Good Neighbor Policy. When a concern is reported to us, we are obligated to follow up with our guests and share the information, even when the activity taking place is typical daytime use of the home and pool. We understand how frustrating that can feel when you’re simply trying to enjoy time with family. Your feedback is helpful, and we will continue working to set reasonable expectations with neighbors while also making sure guests can comfortably enjoy the amenities the home offers. We appreciate you bringing this to our attention and are sorry this affected your stay.
Mahalo,
Kona Coast Vacations