Kona Coast Vacations gets a 5 star rating from us for their customer service. KCV checked in with us on our first day after checking in to see if we needed anything. Then I called KVC to report that one of the beach chairs left for customer use was broken when we went to use it, which I know that that was not on KCV but that KCV will let the owner know. The complex had a breaker go out causing a power outage for the whole complex. When I contacted KCV they contacted the maintenance person and checked with us if we needed any flashlights while the issue was being worked on. Great customer service. As always, we enjoy this condo because of the ocean view, the proximity to town etc. We have now stayed at this same unit Sea Village 3310 about 7 times, and we always enjoy our stay. Over the years we have noticed that some items might need to be updated. The bed mattress has a dip on one side. The portable AC seems to work fine but seemed to work hard to really cool down the living area. I noticed that the filter was clogged with lint. Overall, this has been our favorite condo to stay at in the last 9 years, even thru new owners and property managers.