Lisa
Our stay was unfortunately very disappointing. We booked this property as a last-minute replacement after another reservation was canceled due to HVAC issues, so we were hoping for a comparable experience. Unfortunately, this home had many maintenance problems that significantly impacted our stay.
The air conditioning never cooled the home properly, making it uncomfortable throughout our visit. The washing machine did not work, which was especially difficult for our group of 10 since there were not enough towels provided and no way to wash them. The pool, one of the main reasons we chose this property, had was not maintained and had visible algae and trash at the bottom and was unavailable for use until the evening of day 2.
What was most frustrating was the lack of meaningful accommodations despite these ongoing issues. We were not offered alternative lodging, a portable air conditioner, an immediate refund so we could secure another place to stay, or any other reasonable solution.